Patient Experience & Scheduling Coordinator

Rockclifforalsurgery; Hendersonville (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

PTO accrual starts immediately

Job summary

Rockclifforalsurgery is seeking a patient care/medical office coordinator to ensure an outstanding experience for every patient from referral to scheduling and follow-up. You will manage scheduling, verify benefits, and liaise with payers and clinical staff to streamline procedures.

The role requires strong communication, familiarity with EMR systems, and proficiency in Microsoft Office. Prior experience in a medical/dental office is preferred, with an emphasis on accuracy and patient

Qualifications

• High school diploma (or equivalent) and prior experience working in a medical or dental office.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

Skills

Customer service

Scheduling

Communication

Education

Healthcare admin degree (preferred)

Tools

Microsoft Office

EMR systems

Job description

Rockclifforalsurgery is seeking a patient care/medical office coordinator to ensure an outstanding experience for every patient from referral to scheduling and follow-up. You will manage scheduling, verify benefits, and liaise with payers and clinical staff to streamline procedures.

The role requires strong communication, familiarity with EMR systems, and proficiency in Microsoft Office. Prior experience in a medical/dental office is preferred, with an emphasis on accuracy and patient