Patient Experience & Scheduling Coordinator

AEG Vision; Edwardsville (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Edwardsville, IL is seeking a Patient Care Coordinator to support front desk operations, patient flow, and scheduling across care teams to ensure a high-quality patient experience.

You will greet patients, manage calls and emails, verify insurance, enter demographics into EMR, and coordinate with clinical and optical teams to maintain smooth transitions for every visit.

This full-time, on-site role offers opportunities for professional growth and a collaborative team environment.

Qualifications

• High school diploma or equivalent required; willingness to learn practice management software.
• Excellent organizational and communication skills to manage multiple priorities.
• Able to greet patients, handle calls, and coordinate with care teams professionally.
• Strong attention to detail and commitment to patient confidentiality.

Responsibilities

• Greet patients and vendors in a friendly, professional manner.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules; handle cancellations.
• Verify insurance eligibility and enter patient data into EMR.
• Monitor patient flow and coordinate with clinical/optical teams.
• Support patient retention through recalls and follow-ups.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG Vision in Edwardsville, IL is seeking a Patient Care Coordinator to support front desk operations, patient flow, and scheduling across care teams to ensure a high-quality patient experience.

You will greet patients, manage calls and emails, verify insurance, enter demographics into EMR, and coordinate with clinical and optical teams to maintain smooth transitions for every visit.

This full-time, on-site role offers opportunities for professional growth and a collaborative team environment.