Patient Coordinator - ASC, Ivy Point

EyeCare Partners; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

A healthcare provider in Columbus, Ohio is seeking a Patient Coordinator who will be the first point of contact for patients. The role involves providing exceptional customer service, managing patient flow, and performing administrative duties to ensure smooth check-in/out experiences. Candidates should have a high school diploma with at least one year of experience, as well as proficiency in Microsoft Office tools. This role requires adaptability and a commitment to team success.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Answer phones and assure prompt, courteous service.
• Manage patient flow in the office.

Skills

Customer Service

Professionalism

Adaptability

Team-oriented

Education

High school diploma or GED

One year of related experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, covering the full eye‑care continuum.

Company: Cincinnati Eye Institute ASC (Surgery Center)

Job Title: Patient Coordinator

Department: Ophthalmology

Reports To: Clinic Supervisor

Location: Ivy Point (Eastgate area)

Summary

A Patient Coordinator is the first point of contact, setting the tone for patient visits through excellent care and performing administrative duties to ensure a smooth check‑in/out experience.

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly, and thank them when they leave.
• Answer phones (both external and internal) and assure prompt, courteous service at all times.
• Practice urgency with patients’ time and doctors’ schedules.
• Manage patient flow in the office.
• Know common fees charged for visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that allows employee to go to multiple work locations with minimal notice.

Education and/or Experience

• Minimum Required: High school diploma or GED.
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

Licenses and Credentials

• Minimum Required: None.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

This role requires frequent walking (75%), sitting (50%) and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.