Patient Coordinator

Columbus Ophthalmology Associates; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits package

401k matching

Paid time off

Paid holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Columbus Ophthalmology Associates is seeking a Patient Coordinator to serve as the first point of contact for patients, ensuring a smooth check-in and visit experience. This full-time role requires reliability and strong customer service with basic computer skills.

Travel to other clinics in the area may be needed. The position involves facilitating patient flow, verifying insurances, and effective communication with patients, doctors, and managers.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Team-oriented and patient-focused attitude
• Commitment to work over 40 hours to meet business needs
• Reliable transportation to travel to multiple locations with little notice

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Answer phones and direct inquiries promptly and courteously
• Manage patient flow and schedule effectively
• Verify and collect payments and knowledge of common fees
• Assist with front-desk duties and office tasks as assigned

Skills

Customer service

Computer skills

Communication

Education

High school diploma or GED

One year of related experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Title: Patient Coordinator

Company: Columbus Ophthalmology Associates

Location: Columbus, OH 43213

Travel: There will be required travel to our other clinics in the area on an as-needed basis.

Perks:

• Full Benefits Package – Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee discounts

Hours:

• Full time

• Our offices are open Monday-Friday 7:00am-5:00pm

• Your shift will fall within those hours

• You may need to work a little earlier and/or later as needed

Requirements:

• High School Diploma or GED equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinatoris trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.