Patient Experience & Scheduling Coordinator

Woolfson Eye Institute; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Woolfson Eye Institute in Atlanta seeks a front desk clerk to handle medical records, patient check-in, and appointment coordination. This role supports clinicians and staff while ensuring accurate chart preparation and smooth patient flow.

You will print daily appointment lists, verify insurance, collect co-pays, answer phones, and assist with administrative tasks, upholding confidentiality and professionalism.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both written and verbal.
• Knowledge of medical terminology preferred but not required.
• Proficiency with Outlook, Word, and EMR systems.
• Flexible schedule with occasional early mornings or evenings.

Responsibilities

• Prepare charts for appointments; print daily appointment list for provider; create new patient chart within 24 hours of office visit.
• Check patients in for appointments; verify insurance and demographic information; collect co-payments and balances.
• Check out patients; schedule return visits as needed.
• Answer phones; relay messages; refer callers to other departments as needed.
• Copy, scan and mail documents and forms as needed.
• Performs related work as required.

Skills

Communication skills

Organizational skills

Outlook

Microsoft Word

EMR systems

Flexible schedule

Medical terminology

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

EMR systems

Job description

Woolfson Eye Institute in Atlanta seeks a front desk clerk to handle medical records, patient check-in, and appointment coordination. This role supports clinicians and staff while ensuring accurate chart preparation and smooth patient flow.

You will print daily appointment lists, verify insurance, collect co-pays, answer phones, and assist with administrative tasks, upholding confidentiality and professionalism.