Patient Experience Scheduler & Call Center Pro

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

401(k) with Company Match

Career Growth Opportunities

Collaborative and Patient-Focused Cult

Job summary

Jax Spine & Pain Centers in Jacksonville, FL is seeking a compassionate Call Center Representative to be the first point of contact for patients, handling inbound and outbound calls, scheduling appointments, and providing non-clinical information.

This role supports patient access to care, updates records in the EHR, maintains HIPAA compliance, and coordinates with front desk and billing teams to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency with computers and telephone systems.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Answer a high volume of inbound and outbound patient calls in a professional and courteous manner.
• Schedule, reschedule, and confirm appointments for multiple providers and clinic locations.
• Collect, verify, and update patient demographic, insurance, referral, and authorization information.
• Provide patients with non-clinical information regarding services, appointment preparation, office policies, and scheduling requirements.
• Route clinical questions, prescription refill requests, and urgent concerns to the appropriate clinical staff.
• Verify insurance eligibility and referral requirements, as applicable.
• Accurately document patient interactions in the electronic health record (EHR) and practice management systems.
• Coordinate with front desk, billing, authorizations, and clinical teams to support continuity of care.
• Monitor voicemail queues and ensure timely follow-up with patients.
• Maintain patient confidentiality and comply with HIPAA, company policies, and applicable regulations.
• Meet established productivity, quality, attendance, and customer service standards.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Computer & phone proficiency

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Practice management systems

Job description

Jax Spine & Pain Centers in Jacksonville, FL is seeking a compassionate Call Center Representative to be the first point of contact for patients, handling inbound and outbound calls, scheduling appointments, and providing non-clinical information.

This role supports patient access to care, updates records in the EHR, maintains HIPAA compliance, and coordinates with front desk and billing teams to ensure a smooth patient experience.