Patient Experience Scheduler

Associated Oral and Maxillofacial Surgeons PA; West Jordan (UT); On-site; USD 36,000 - 45,000; Full time

Job summary

Associated Oral and Maxillofacial Surgeons PA is seeking a Patient Coordinator to ensure seamless scheduling, preparation, and follow-up for patient appointments. You will coordinate communication between providers and patients, and support both clinical and administrative needs.

You will manage appointment calendars, confirm details, and assist with insurance authorizations while maintaining a compassionate patient-first approach.

Qualifications

• High school diploma or equivalent required; some healthcare coursework preferred.
• Experience in dental/healthcare scheduling is preferred.
• Strong organizational and multitasking abilities are essential.
• Excellent communication and patient service skills are critical.
• Familiarity with dental practice management software (Dentrix, Eaglesoft) is a plus.

Responsibilities

• Schedule all patient appointments with accurate time allocation and operatories.
• Confirm appointments are spaced appropriately with provider/operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide prep/follow-up instructions.
• Communicate preparation, financial expectations, and timelines clearly to patients.
• Address patient questions and concerns professionally and compassionately.
• Ensure all documentation (consent forms, medical histories, referrals, imaging) is collected and uploaded.
• Assist with referrals and insurance authorizations as needed.
• Maintain the appointment calendar and flag conflicts or changes.
• Monitor and reorder supplies to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or peak periods.
• Participate in staff meetings and training sessions.

Skills

Organizational skills

Multitasking

Communication skills

Patient service

Education

High school diploma

Healthcare coursework

Tools

Dentrix

Eaglesoft

Job description

Associated Oral and Maxillofacial Surgeons PA is seeking a Patient Coordinator to ensure seamless scheduling, preparation, and follow-up for patient appointments. You will coordinate communication between providers and patients, and support both clinical and administrative needs.

You will manage appointment calendars, confirm details, and assist with insurance authorizations while maintaining a compassionate patient-first approach.