Patient Experience & Sales Manager

Dream Spa Medical; Canton (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Dream Spa Medical in Canton, MA seeks a General Manager to lead front desk operations, drive patient satisfaction, and grow revenue through effective promotion of services and retail offerings.

The role requires an outgoing, confident leader who builds strong relationships with patients, educates them on options, schedules and manages appointments, and collaborates with the team to ensure smooth day-to-day operations and exceptional patient experiences.

Qualifications

• Experience in a medical spa or clinic front desk leadership is preferred.
• Ability to communicate value of services and promote retail options.
• Strong organizational skills and reliability; punctual and detail-oriented.

Responsibilities

• Lead front desk operations and ensure smooth patient flow.
• Promote services and educate patients on options.
• Schedule, rebook, and manage appointments to maintain treatment plans.
• Respond to patient inquiries in a timely, professional manner.
• Drive patient retention and revenue through outreach and follow-ups.
• Present add-ons and payment options to patients.
• Collaborate with team to deliver exceptional patient experiences.

Skills

Sales & upselling

Patient relations

Front desk management

Communication

Time management

Team collaboration

Job description

Dream Spa Medical in Canton, MA seeks a General Manager to lead front desk operations, drive patient satisfaction, and grow revenue through effective promotion of services and retail offerings.

The role requires an outgoing, confident leader who builds strong relationships with patients, educates them on options, schedules and manages appointments, and collaborates with the team to ensure smooth day-to-day operations and exceptional patient experiences.