General Manager

Dream Spa Medical; Brookline (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dream Spa Medical in Brookline, MA seeks a General Manager to lead the front desk, enhance patient experience, and promote services. The role combines sales, education, and operations to drive day-to-day excellence.

The GM will educate patients on treatment options, promote add-ons, and guide financial plans while building strong client relationships and leading a high-performing team.

Qualifications

• Outgoing and personable with strong patient interaction skills.
• Sales-driven with ability to meet performance goals.
• Excellent communication and organizational skills.
• Ability to promote services and educate patients.

Responsibilities

• Promote Dream Spa Medical services and educate patients on options.
• Educate patients using available tools to explain aesthetic options.
• Proactively schedule, rebook, and manage appointments to ensure consistency.
• Respond to patient inquiries in a timely, professional manner.
• Conduct outreach, recalls, and follow-ups to support retention and revenue growth.
• Present and recommend add-ons, treatment plans and retail products with confidence.
• Guide patients through financial options including memberships and payment plans.
• Maintain a positive first impression and strong patient relationships.
• Work independently and as part of a high-performing team.

Skills

Customer service

Sales

Communication

Organization

Time management

Teamwork

Independence

Punctuality

Job description

At Dream Spa Medical, we aim to leave a meaningful impact on every person who walks through our doors. Whether by delivering outstanding results or simply improving someone’s day, we are dedicated to providing a high level of care. We are equally committed to the growth and development of our team, creating an environment where individuals are supported, challenged, and encouraged to excel.

Job Overview:

The General Manager is a key sales and customer service role responsible for creating an exceptional patient experience. This position requires someone who is outgoing, confident, and able to build strong relationships with patients. In addition to managing the front desk, the supervisor plays an active role in promoting services, educating patients, and supporting day-to-day operations to ensure efficiency and satisfaction.

Objectives

• Effectively communicate the value and benefits of Dream Spa Medical services to patients to better help them reach their goals, encourage loyalty and drive sales.
• Educate patients using available tools and resources to ensure they fully understand their options for achieving their aesthetic goals.
• Proactively schedule, rebook, and manage appointments to ensure patients stay consistent with their treatment plans and maintain optimal results.
• Respond to all patient inquiries and communication in a timely, professional manner
• Conduct outreach, recalls, and follow-ups to support patient retention and revenue growth
• Present and recommend add-ons, treatment plans, and retail products with confidence, expertise, and a commitment to delivering the best results for each patient.
• Guide patients through their financial options, including memberships, rewards, and payment plans.
• Outgoing and personable, with the ability to create a positive first impression with patients
• Sales-driven mindset with the ability to achieve performance goals
• Strong communication and organizational skills
• Ability to work independently and as part of a high-performing team
• Reliable and punctual with strong time management skills
• Consistent in following up with patients and maintaining strong relationships