General Manager

Dream Spa Medical; Canton (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Dream Spa Medical in Canton, MA seeks a General Manager to lead front desk operations, drive patient satisfaction, and grow revenue through effective promotion of services and retail offerings.

The role requires an outgoing, confident leader who builds strong relationships with patients, educates them on options, schedules and manages appointments, and collaborates with the team to ensure smooth day-to-day operations and exceptional patient experiences.

Qualifications

• Experience in a medical spa or clinic front desk leadership is preferred.
• Ability to communicate value of services and promote retail options.
• Strong organizational skills and reliability; punctual and detail-oriented.

Responsibilities

• Lead front desk operations and ensure smooth patient flow.
• Promote services and educate patients on options.
• Schedule, rebook, and manage appointments to maintain treatment plans.
• Respond to patient inquiries in a timely, professional manner.
• Drive patient retention and revenue through outreach and follow-ups.
• Present add-ons and payment options to patients.
• Collaborate with team to deliver exceptional patient experiences.

Skills

Sales & upselling

Patient relations

Front desk management

Communication

Time management

Team collaboration

Job description

At Dream Spa Medical, we aim to leave a meaningful impact on every person who walks through our doors. Whether by delivering outstanding results or simply improving someone’s day, we are dedicated to providing a high level of care. We are equally committed to the growth and development of our team, creating an environment where individuals are supported, challenged, and encouraged to excel.

Job Overview:

The General Manager is a key sales and customer service role responsible for creating an exceptional patient experience. This position requires someone who is outgoing, confident, and able to build strong relationships with patients. In addition to managing the front desk, the supervisor plays an active role in promoting services, educating patients, and supporting day-to-day operations to ensure efficiency and satisfaction.

Objectives

• Effectively communicate the value and benefits of Dream Spa Medical services to patients to better help them reach their goals, encourage loyalty and drive sales.
• Educate patients using available tools and resources to ensure they fully understand their options for achieving their aesthetic goals.
• Proactively schedule, rebook, and manage appointments to ensure patients stay consistent with their treatment plans and maintain optimal results.
• Respond to all patient inquiries and communication in a timely, professional manner
• Conduct outreach, recalls, and follow-ups to support patient retention and revenue growth
• Present and recommend add-ons, treatment plans, and retail products with confidence, expertise, and a commitment to delivering the best results for each patient.
• Guide patients through their financial options, including memberships, rewards, and payment plans.
• Outgoing and personable, with the ability to create a positive first impression with patients
• Sales-driven mindset with the ability to achieve performance goals
• Strong communication and organizational skills
• Ability to work independently and as part of a high-performing team
• Reliable and punctual with strong time management skills
• Consistent in following up with patients and maintaining strong relationships