Patient Experience Representative- Ob/Gyn - Call Room (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee incentives

PTO accruals

Health insurance

Dental insurance

Vision insurance

Volunteer opportunities

Training and development

Team events

Job summary

The Iowa Clinic is seeking a patient-focused team member for a mainly back-office registration role in West Des Moines. You will handle patient registration, scheduling flow, and serve as a key contact for patients, with occasional front desk interactions.

Typical hours are standard clinic hours with no night shifts, and the position is primarily based in West Des Moines with some coverage at another OB/GYN campus as needed.

Qualifications

• High School diploma or equivalent required.
• Medical office experience preferred.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Provide back-office registration and patient service as a direct contact.
• Manage patient registration and flow of scheduling and materials; communicate delays.
• Rotate to front desk as needed to interact with patients.
• Serve as a resource to registration, scheduling and clinical staff.

Skills

Medical office experience

Motivated to work in healthcare

Education

High School diploma or equivalent

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

• Arrive at work in the morning - no night shifts here!
• Monday-Thursday: 8:00 am - 4:30 pm & Fridays 7:00 am - 3:00 pm
• Represent the clinic by providing advanced-level patient services primarily in the back-office call room, which is a non-patient-facing environment. On occasion, rotate to the front desk, where you will interact directly with patients.
• Manage patient registration and serve as a direct contact and resource for patients.
• Provide registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• This position will also serve as a resource to registration, scheduling, and clinical staff.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening – hooray for working standard clinic hours!

This position is primarily based in West Des Moines, but you may also cover our other OB/GYN campus located in Ankeny as needed.

This job might be for you if you have…

Qualifications

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations.
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

What’s in it for you?

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.