Manager - Patient Access (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Profit sharing

Generous PTO

Health, dental and vision insurance

Training and development programs

Employee appreciation events

Job summary

The Iowa Clinic in Central Iowa seeks a Manager of Patient Services to oversee the Patient Services Center, ensuring efficient scheduling, quality patient service, and strong team leadership. You will monitor staffing, guide PSC staff, and drive performance to support exceptional care.

Ideal candidates have 3–5 years of supervisory healthcare operations experience and a Bachelor's degree in healthcare administration or related field.

Qualifications

• Bachelor's degree or equivalent in healthcare administration, business, or related field.
• 3–5 years of supervisory experience in healthcare operations, patient access, scheduling, or call center operations.
• Experience in a medical practice or multi-specialty environment is preferred.

Responsibilities

• Oversee daily operations of the Patient Services Center, ensuring efficient scheduling, call management, and high-quality patient service.
• Monitor staffing levels, workloads, and service metrics to maintain operational efficiency and address real-time issues.
• Lead, coach, train, and develop PSC staff while fostering accountability, teamwork, and exceptional customer service.
• Manage employee performance through feedback, productivity monitoring, performance evaluations, and corrective action.
• Analyze operational and quality metrics to identify improvements and implement process enhancements.
• Ensure compliance with policies, workflows, and patient confidentiality requirements.
• Support onboarding, training, and integration of new services and workflow initiatives.
• Collaborate with leadership to drive improvements and achieve departmental goals.
• Provide operational support during staffing shortages or peak workloads.
• Participate in committees and other duties as assigned.

Skills

Supervisory experience

Patient access

Scheduling

Team leadership

Education

Bachelor's degree in healthcare administration

Job description

Looking for a career where you love what you do and who you do it with? You're in the right place.

Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you've got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Manager of Patient Services at The Iowa Clinic might look like?

• Oversee daily operations of the Patient Services Center, ensuring efficient scheduling, call management, and high-quality patient service.
• Monitor staffing levels, workloads, and service metrics to maintain operational efficiency and address real-time issues.
• Lead, coach, train, and develop PSC staff while fostering a culture of accountability, teamwork, and exceptional customer service.
• Manage employee performance through regular feedback, productivity monitoring, performance evaluations, and corrective action when needed.
• Analyze operational and quality metrics to identify improvement opportunities and implement process enhancements.
• Ensure compliance with department policies, scheduling workflows, organizational standards, and patient confidentiality requirements.
• Support onboarding, training, and integration of new services, departments, and workflow initiatives.
• Collaborate with leadership to drive operational improvements and achieve departmental goals.
• Provide operational support during staffing shortages or periods of increased workload.
• Participate in organizational committees, projects, and other duties as assigned.

This job might be for you if…

Education

• Bachelor's degree in health care administration, business administration, or related field preferred. Equivalent experience may be considered.

Qualifications

• 3-5 years of supervisory experience in healthcare operations, patient access, scheduling, or call center operations required.
• Experience in a medical practice or multi-specialty environment preferred.
• Experience managing teams, workflows, and operational performance metrics preferred.

What's in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic's success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication