Patient Experience Representative II

Jobot; Plainfield (NJ); On-site; USD 23,129 - 29,453; Full time

Benefits offered by this job

Community-focused culture

Recognition of your work

Long-term opportunities

Job summary

Jobot is looking for a dedicated front desk professional in Plainfield, NJ. As the first point of contact, you will warmly welcome patients, manage appointments, and handle insurance inquiries. This role plays a critical part in creating a positive patient experience in a collaborative healthcare environment.

If you thrive in a people-first setting and are passionate about making a difference in your community, this position offers meaningful opportunities for professional growth and stability with a mission-driven organization.

Qualifications

• Experience in healthcare or customer service
• Ability to handle sensitive information with confidentiality
• Strong communication skills

Responsibilities

• Welcome patients in person and over the phone.
• Schedule appointments and manage patient information.
• Verify insurance eligibility and communicate payment expectations.
• Collect payments and resolve billing-related questions.
• Maintain accurate documentation adhering to HIPAA standards.

Skills

Patient communication

Appointment scheduling

HIPAA compliance

Insurance verification

Professionalism

Job description

Overview

Join a welcoming, community-focused healthcare team in Plainfield, NJ—where your impact is felt daily, your growth is supported, and your work truly makes a difference in patients’ lives. This Jobot Job is hosted by: Lindsey Cusic. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $16.79 - $21.38 per hour

A bit about us: We are a mission-driven healthcare organization dedicated to providing accessible, high-quality care to the communities we serve. Our teams are collaborative, compassionate, and deeply committed to creating a positive experience for every patient who walks through our doors. We believe that great care starts with great people—and that includes you.

Why join us? If you’re someone who thrives in a fast-paced, people-first environment and takes pride in creating a welcoming, seamless experience for every patient, you’re going to feel right at home here. This is more than a front desk role; it’s your chance to be the connection point between patients and the care they need, making a real impact from the very first interaction.

• Be part of a purpose-driven team that truly values patient experience
• Supportive, team-oriented culture where your work is recognized
• Stable, growing organization with long-term opportunity
• Gain exposure to both patient care operations and the revenue cycle side of healthcare
• Make a meaningful impact in your community every single day

Job Details

• Serve as the first point of contact, welcoming patients in person and over the phone with professionalism and warmth
• Schedule appointments and ensure all patient demographic, insurance, and billing information is accurate and up to date
• Verify insurance eligibility and clearly communicate co-pays, balances, and payment expectations
• Collect payments and assist patients with billing-related questions
• Support smooth patient flow by coordinating with clinical and administrative teams
• Handle incoming calls, direct inquiries, and provide helpful, timely information
• Maintain accurate documentation and ensure compliance with HIPAA and organizational standards
• Follow up with patients as needed (no-shows, missing information, appointment reminders)
• Assist with administrative tasks that support overall clinic operations

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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