PER I-Ambulatory

Boston Children’s Hospital; Brookline (MA); Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

Boston Children’s Hospital seeks an Administrative Assistant to support clinical service operations and improve patient experience by coordinating services for patients and families.

You will greet and direct patients, handle scheduling, manage communications, and assist with basic clerical tasks while upholding compassionate customer service in a fast-paced hospital environment.

Qualifikationen

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• No healthcare experience required - Basic customer service and computer skills.

Aufgaben

• Greeting and directing patients, families and visitors
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Kenntnisse

Customer service

Communication skills

Administrative support

Ausbildung

High School Diploma / GED

Jobbeschreibung

Position summary:

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities:

• Patient Encounter Management:
  
  
  
  • Greeting and directing patients, families and visitors
  
  
  • Providing positive and effective customer service that supports unit operations
  
  
  • Collaborating with referring providers and practices
  
  
  • Obtaining required authorizations to compile patient and staff schedules
  
  
  • Scheduling patients and supporting patients encounter
  
  
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  
  
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  
  
  • Facilitating and directing communication with Financial Counseling
  
  
  
  


• Administrative:
  
  
  
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  
  
  • Providing routine clerical support as needed
  
  
  
  

Minimum qualifications

• Education:
  
  
  
  • A High School Diploma / GED
  
  
  
  


• Experience:
  
  
  
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  
  
  • No healthcare experience required - Basic customer service and computer skills.