Patient Experience Representative (7:00am-3:30pm)

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care benefits

Generous Paid Time Off

Pension

Job summary

Boston Children's Hospital seeks a Patient Experience Experience Representative to support the emergency department's administrative operations. The role focuses on coordinating services for patients and families and delivering courteous, clear communication by phone and in writing.

You will handle patient scheduling, authorizations, triage calls, and routine clerical tasks while contributing to process improvements and hospital initiatives.

Qualifications

• Prior customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Responsibilities

• Provide positive and effective customer service via phone that supports unit operations
• Collaborate with referring providers and practices via phone
• Obtain required authorizations to compile patient and staff schedules
• Schedule patients and support patient encounters
• Record and forward messages, triaging calls for urgent information or services
• Provide routine clerical support as needed

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Tools

Scheduling software

Job description

Position summary

Patient Experience Experience Representative (7:00am-3:30pm includes e/o weekend/holiday).

You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  
  
  
  • Providing positive and effective customer service via phone that supports unit operations
  
  
  • Collaborating with referring providers and practices via phone
  
  
  • Obtaining required authorizations to compile patient and staff schedules
  
  
  • Scheduling patients and supporting patients encounter
  
  
  
  


• Administrative:
  
  
  
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  
  
  • Providing routine clerical support as needed
  
  
  
  

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred


• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations


• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Benefits

• flexible schedules


• affordable health


• vision and dental insurance


• child care and student loan subsidies


• generous levels of time off


• 403(b) Retirement Savings plan


• Pension


• Tuition and certain License and Certification Reimbursement


• cell phone plan discounts


• discounted rates on T-passes