Patient Experience Representative - Adolescent Medicine

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital is seeking an administrative support professional to assist the clinical service by coordinating patient encounters and scheduling, while ensuring a positive patient experience.

Under close supervision, you will handle routine clerical tasks, respond empathetically to families, and collaborate with providers and staff to streamline operations and improve processes.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication with empathy in challenging situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Coordinating patient encounters including scheduling and obtaining authorizations.
• Check-in / Check-out duties: greeting patients, guiding flow, handling payments and deposits, and communicating with Financial Counseling.
• Perform routine clerical and administrative tasks as needed.

Skills

Effective communication

Empathy

Customer service

Interpersonal skills

Education

High school diploma / GED

Job description

Position Summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Position Summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule will be between 8:30am and 5:30pm Monday through Friday with evening shifts from 11:30am to 7pm every other Tuesday and Thursday

Education

Minimum qualifications

• A high school diploma/GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.