Patient Experience & Relations Specialist

Trinity Health; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Mount Carmel, part of Trinity Health, is seeking a Patient Relations Specialist for the South Region (Grove City and Diley) in Columbus, OH. The role focuses on proactive patient, family, and visitor support, with rounding and resolution of issues across departments.

You will document grievances, coordinate with Risk Management, and prepare improvement reports while engaging staff through informal training and committee participation.

Qualifications

• Bachelor's degree required with healthcare customer service experience.
• Strong writing, communication, and interpersonal skills.
• Familiarity with hospital operations and patient services.

Responsibilities

• Develop and maintain relationships with hospital departments.
• Document rounds and meet with patients, families, visitors, and colleagues.
• Coordinate customer service and assist staff with challenging patient relations situations.
• Maintain a database related to grievance management outcomes.
• Facilitate investigation and responses to complaints and grievances.
• Follow regulatory guidelines for investigating grievances.
• Collaborate with Risk Management on grievances as needed.
• Assist patients/families in accessing grievance processes and communications.
• Prepare reports on complaints and outcomes for process improvement.
• Provide training opportunities to staff to enhance handling of complaints.
• Participate in committees to voice patient and family perspectives.

Skills

Bachelor's Degree

Healthcare customer service

Work writing

Empathetic customer service

Public speaking

Hospital operations knowledge

Computer skills

Effective communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Mount Carmel, part of Trinity Health, is seeking a Patient Relations Specialist for the South Region (Grove City and Diley) in Columbus, OH. The role focuses on proactive patient, family, and visitor support, with rounding and resolution of issues across departments.

You will document grievances, coordinate with Risk Management, and prepare improvement reports while engaging staff through informal training and committee participation.