Patient Experience & Quality Improvement Manager

Baylor Scott & White Health; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Baylor Scott & White Health is seeking a Manager of Quality Improvement to lead initiatives across The Heart Hospital facilities in Dallas, Waxahachie, and Fort Worth. This role oversees Guest Services and volunteers, using data to drive patient- and family-centered improvements.

Responsibilities include directing continuous quality improvement, ensuring high reliability, and training leadership and staff in quality and safety priorities.

Qualifications

• EDUCATION - Masters' or Bachelors plus 2 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience

Responsibilities

• Plans, directs, prioritizes, communicates, and manages continuous quality improvement at local facilities or across BSWH.
• Ensures progress toward high reliability and provides facilitation, mentorship, training, and materials to leadership, facility staff, and departmental staff.
• Develops, interprets, and reviews changes; helps implement policies, processes, and procedures; supports patient safety, quality priorities, and regulatory compliance.
• Monitors processes and outcomes, identifies performance gaps, and applies data techniques and quality improvement tools to drive improvements.
• Prepares and submits timely reports on work team progress to stakeholders, including lessons learned and related topics for strategic priorities.

Skills

Quality measurement

Data analysis

Project management

Education

Masters or Bachelors + 2 years experience

Job description

Baylor Scott & White Health is seeking a Manager of Quality Improvement to lead initiatives across The Heart Hospital facilities in Dallas, Waxahachie, and Fort Worth. This role oversees Guest Services and volunteers, using data to drive patient- and family-centered improvements.

Responsibilities include directing continuous quality improvement, ensuring high reliability, and training leadership and staff in quality and safety priorities.