Manager, Patient Experience & Quality Transformation

Direct Jobs; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Manager of Quality Improvement to lead hospital-wide initiatives, drive patient experience improvements, and oversee guest services and volunteers across Dallas, Waxahachie, and Ft. Worth.

The role focuses on transforming care delivery through data-driven projects, staff training, and strategic collaboration with facility leadership to ensure high reliability and regulatory compliance.

Qualifications

• Education: Masters' or Bachelors plus 2 years of work experience above the minimum qualification.
• Experience: 5 Years of Experience.

Responsibilities

• Plans and directs continuous quality improvement at local facilities or across BSWH.
• Facilitates training and education for leadership and staff on quality initiatives.
• Implements policies and processes to improve patient safety and regulatory compliance.
• Monitors processes and outcomes, identifies gaps, and recommends improvements.
• Uses data techniques to track performance and ROI of projects.
• Acts as change agent for clinical operations and facility leadership.

Skills

Quality metrics

Data analysis

Project management

Leadership

Communication

Strategic thinking

Education

Masters' or Bachelors + 2 years experience

Tools

Quality templates

Audit tools

Job description

Baylor Scott & White Health is seeking a Manager of Quality Improvement to lead hospital-wide initiatives, drive patient experience improvements, and oversee guest services and volunteers across Dallas, Waxahachie, and Ft. Worth.

The role focuses on transforming care delivery through data-driven projects, staff training, and strategic collaboration with facility leadership to ensure high reliability and regulatory compliance.