Frisco: Patient Experience & Quality Improvement Manager

Baylor Scott & White Health; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) matching up to 5%

Tuition Reimbursement

PTO Day 1

Job summary

Baylor Scott & White The Heart Hospital Frisco seeks a Manager of Quality & Patient Experience to lead patient experience initiatives, oversee Guest Services and Volunteer Services, and advance organizational quality and service excellence. You will analyze patient feedback, drive improvements, and partner with clinical and operations leaders to enhance care across the continuum.

The role emphasizes hospitality, accountability, and continuous improvement, with collaboration across facility

Qualifications

• Masters or Bachelor’s degree plus 2 years of related experience.
• Minimum 5 years of experience in healthcare quality/patient experience.

Responsibilities

• Plan and manage continuous quality improvement across BSWH facilities.
• Support high reliability, patient safety initiatives and regulatory compliance.
• Analyze patient experience data to drive improvements and rounding programs.
• Oversee Guest Services and Volunteer Services operations.
• Prepare reports for leadership on progress, barriers, and lessons learned.

Skills

Quality performance

Data analysis

Project management

Regulatory standards

Leadership & mentoring

Communication

Education

Masters or Bachelor’s + 2 years experience

Job description

Baylor Scott & White The Heart Hospital Frisco seeks a Manager of Quality & Patient Experience to lead patient experience initiatives, oversee Guest Services and Volunteer Services, and advance organizational quality and service excellence. You will analyze patient feedback, drive improvements, and partner with clinical and operations leaders to enhance care across the continuum.

The role emphasizes hospitality, accountability, and continuous improvement, with collaboration across facility