Patient Experience Program Lead: Drive Care Excellence

Providence Health & Services; Spokane (WA); On-site; USD 52,000 - 81,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Life and disability insurance

Bonus opportunities

Job summary

Providence Sacred Heart Medical Center & Children's Hospital seeks a Program Manager of Patient Experience to oversee and guide patient-centered initiatives across the system. You will develop hospital-level action plans and work with leaders, physicians, and frontline staff to drive improvements and monitor progress.

You will lead bi-annual assessments, coach leadership teams, and ensure initiatives align with enterprise and local strategies, delivering care with compassion and accountability.

Qualifications

• Bachelor's Degree in Business, Health Administration, or related field.
• 3 years of relevant experience as a project manager or program coordinator in a healthcare setting or related healthcare experience.
• 3 years of experience with data interpretation.
• 3 years of experience with small group facilitation and presentation.

Responsibilities

• Oversee and coordinate patient experience programming across hospital sites.
• Develop and manage structure and initiatives to foster patient-centered care.
• Collaborate with leaders, physicians, and frontline staff to implement action plans and monitor progress.
• Provide coaching to leadership teams to achieve patient experience goals.

Skills

Project management

Healthcare experience

Data interpretation

Small group facilitation

Education

Bachelor's Degree in Business/Health Administration

Master's Degree (Preferred)

Job description

Providence Sacred Heart Medical Center & Children's Hospital seeks a Program Manager of Patient Experience to oversee and guide patient-centered initiatives across the system. You will develop hospital-level action plans and work with leaders, physicians, and frontline staff to drive improvements and monitor progress.

You will lead bi-annual assessments, coach leadership teams, and ensure initiatives align with enterprise and local strategies, delivering care with compassion and accountability.