Patient Experience Pro — Day Shift Front Desk & Scheduling

RWJBarnabas Health; Neptune City (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative to Join our Pediatric Orthopedic Associate team at Rutgers University Medical Grp in New Jersey. The role emphasizes patient check-in/out, appointment scheduling, and coordinating care within a busy practice.

Ideal candidates will have a High School Diploma or GED, strong communication skills, and prior experience in medical front desk or general office settings.

Qualifications

• High School Diploma or GED required.
• Experience in medical reception or general office preferred.
• Strong oral and written communication.

Responsibilities

• Welcoming patients and performing check-in/check-out with professionalism and compassion.
• Reviewing schedules and preparing for visits to ensure information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the phone with exceptional customer service.
• Performing clerical duties including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health records.
• Coordinating with insurance providers and handling pre-authorizations as necessary.
• Protecting patient privacy and contributing to a safe, welcoming practice environment.

Skills

Customer service

Communication

Multitasking

Office administration

Education

High School Diploma or GED

Tools

EMR systems

Job description

RWJBarnabas Health is seeking a Patient Services Representative to Join our Pediatric Orthopedic Associate team at Rutgers University Medical Grp in New Jersey. The role emphasizes patient check-in/out, appointment scheduling, and coordinating care within a busy practice.

Ideal candidates will have a High School Diploma or GED, strong communication skills, and prior experience in medical front desk or general office settings.