Patient Experience Pro: Billing & Care (Onsite Mesa)

Falck A/S; Mesa (AZ); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Training and Career Development

Résumé du poste

Falck A/S in Mesa, AZ is seeking a Patient Experience Specialist to ensure the highest level of patient care and satisfaction during interactions with Falck's Billing Office. The role requires empathy, strong communication, and the ability to navigate insurance and payment processes.

The candidate will educate patients on financial responsibilities, coordinate payment plans, and collaborate with the Patient Experience team to improve overall satisfaction and resolve issues efficiently.

Qualifications

• High school diploma or GED required.
• 2 years in Customer Experience with customer advocacy.
• Healthcare, emergency services, or contact center experience preferred.

Responsabilités

• Interact with patients and families in a professional and empathetic manner regarding billing.
• Respond to patient inquiries about billing, insurance, and payment options.
• Educate patients on financial responsibilities and coordinate payment plans.
• Maintain positive relationships regarding outstanding balances and assist with inquiries.
• Ensure compliance with privacy laws and confidentiality standards.
• Record patient information accurately and maintain confidentiality.
• Collaborate with the Patient Experience team to improve customer satisfaction.
• Collect and analyze patient feedback for continuous improvement.

Connaissances

Customer centric

Excellent communication

Empathy

Organizational skills

Computer literacy

Typing 45 wpm

Medical terminology

Independent worker

Detail oriented

Team player

Multitasking

Formation

High school diploma or GED

Two years of Customer Experience

Healthcare/EMS/call center experience preferred

Description du poste

Falck A/S in Mesa, AZ is seeking a Patient Experience Specialist to ensure the highest level of patient care and satisfaction during interactions with Falck's Billing Office. The role requires empathy, strong communication, and the ability to navigate insurance and payment processes.

The candidate will educate patients on financial responsibilities, coordinate payment plans, and collaborate with the Patient Experience team to improve overall satisfaction and resolve issues efficiently.