Patient Experience & Performance Improvement Manager

Universal Health Services; Murrieta (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical/Dental/Vision plans

401(K) plan

Student loan program

Career development

Benefits guest website

Job summary

Universal Health Services is seeking a Performance Improvement / Patient Experience RN Manager to lead patient-centered care initiatives across affiliated facilities in California. You will translate patient feedback into actionable improvements and drive lean six sigma projects with nursing and clinical staff.

In this role, you will educate team members, publish experience metrics, oversee grievance processes, and collaborate with physicians to elevate service quality and outcomes.

Qualifications

• Completion of an accredited Registered Nurse program.
• Bachelor's degree from an accredited College or University in related field required.
• Master's degree from an accredited College or University in related field preferred.

Responsibilities

• Drive and foster a culture of patient-centered care while improving the patient and family experience.
• Translate information from patient experience assessments into actionable improvements and PI opportunities.
• Lead patient experience and performance improvement strategies in collaboration with other leaders and staff.
• Provide education to and drive best practice among care team including physicians and clinical/non-clinical staff.
• Publish patient experience survey results and oversee the complaint and grievance process.

Skills

RN Management

Patient Experience

Quality Improvement

Lean Six Sigma

Education

Registered Nurse program completed

Bachelor's degree

Master's degree preferred

Job description

Universal Health Services is seeking a Performance Improvement / Patient Experience RN Manager to lead patient-centered care initiatives across affiliated facilities in California. You will translate patient feedback into actionable improvements and drive lean six sigma projects with nursing and clinical staff.

In this role, you will educate team members, publish experience metrics, oversee grievance processes, and collaborate with physicians to elevate service quality and outcomes.