Patient Experience & Operations Lead

Thisismanor; Greenwood Village (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee perks and service discounts

Job summary

Thisismanor in Greenwood Village, CO is seeking a dynamic Practice Manager to oversee operations and elevate the patient journey from first touch to follow-up care. You will lead scheduling, team development, and performance improvement while ensuring regulatory compliance and brand consistency.

The role offers a competitive base salary, bonus potential, and comprehensive benefits, with opportunities for advancement into senior leadership within a service-driven environment.

Qualifications

• 3+ years of leadership experience in service-driven industries.
• Strong track record of driving growth and leading teams to ambitious targets.
• Financially fluent with experience managing regional P&Ls and performance metrics.
• Balances systems and relationships with equal strength.
• Exceptional communicator with a decisive, integrity-driven leadership style.

Responsibilities

• Oversee patient scheduling, appointment management, and follow-up procedures.
• Monitor and actively engage patient feedback according to guidelines.
• Ensure practice is on track for monthly, quarterly, and annual budget.
• Monitor financial performance, including revenue, expenses, and profitability.
• Manage inventory levels and ensure availability of supplies and equipment.
• Ensure compliance with regulations and industry standards.
• Assist in recruitment, training coordination, and scheduling of staff.
• Foster a positive, collaborative work environment and professional growth.
• Address employee concerns and manage conflict resolution effectively.

Skills

leadership

growth

financial fluency

systems & relationships

communication

Job description

Thisismanor in Greenwood Village, CO is seeking a dynamic Practice Manager to oversee operations and elevate the patient journey from first touch to follow-up care. You will lead scheduling, team development, and performance improvement while ensuring regulatory compliance and brand consistency.

The role offers a competitive base salary, bonus potential, and comprehensive benefits, with opportunities for advancement into senior leadership within a service-driven environment.