Patient Experience & Operations Coordinator

Cenegenics New York Inc; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Cenegenics New York Inc in Chicago seeks a Member Experience Coordinator to ensure a 5-star experience for patients. This role involves assisting with clinical and administrative processes, handling communications, scheduling follow-ups, and supporting sales efforts. Candidates should have a high school diploma, 2+ years of relevant experience, and strong communication skills. A Certified Medical Assistant (CMA) certification is preferred. The position is critical in maintaining performance metrics and supporting patient satisfaction.

Qualifications

• 2+ years of client and/or patient facing sales/retail or service industry experience.
• 2+ years of experience in an outpatient healthcare setting preferred.
• Ability to maintain strict confidentiality regarding sensitive patient information.

Responsibilities

• Ensure patients have a 5-star experience by assisting with clinical and business office support.
• Maintain patient information in compliance with HIPAA regulations.
• Track consultations and manage appointments.

Skills

Relationship building

Collaboration

Communication skills

Judgment

Strong work ethic

Professionalism

Education

High School diploma or GED

Certified Medical Assistant (CMA)

Job description

Cenegenics New York Inc in Chicago seeks a Member Experience Coordinator to ensure a 5-star experience for patients. This role involves assisting with clinical and administrative processes, handling communications, scheduling follow-ups, and supporting sales efforts. Candidates should have a high school diploma, 2+ years of relevant experience, and strong communication skills. A Certified Medical Assistant (CMA) certification is preferred. The position is critical in maintaining performance metrics and supporting patient satisfaction.