Patient Experience Navigator

Giving Home Health Care, LLC; Portsmouth (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefit plans

401(k) with matching

Company holidays, floating holiday, &

Vacation (PTO) and Sick Days

Tuition reimbursement program

Monthly cell phone reimbursement

Being part of a growing company

Job summary

Giving Home Health Care, LLC seeks a full-time Patient Coordinator to join our Case Management team. Responsibilities include enhancing patient experience, advocating at benefit renewal appointments, visiting patient homes, and ensuring HIPAA compliance.

The role requires strong communication, time management, and healthcare experience, with travel to local locations. We value compassionate, patient-first professionals who thrive in a collaborative environment.

Qualifications

• Strong work ethic and relationship-building skills.
• Self-motivated with ability to manage time.
• Strong communication skills inside and outside the office.
• Experience with MS Office (Outlook, Word, Excel).
• Minimum associate level education; high school diploma or equivalent required.
• 1–3 years of experience in a Care Team or Patient Navigation role.
• Dependable transportation to travel locally between locations.
• Healthcare experience preferred.

Responsibilities

• Enhance the overall patient experience and ensure patients receive necessary support and resources.
• Accompany patients to benefit renewal appointments to advocate for the patient and the program.
• Visit patient homes and update patient care.
• Effectively communicate information to patients, caregivers, and physicians.
• Understand HIPAA and maintain confidentiality.
• Display a warm and friendly attitude.

Skills

Relationship building

Communication skills

Time management

Self-motivated

Healthcare experience

MS Office experience

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Giving Home Health Care, LLC seeks a full-time Patient Coordinator to join our Case Management team. Responsibilities include enhancing patient experience, advocating at benefit renewal appointments, visiting patient homes, and ensuring HIPAA compliance.

The role requires strong communication, time management, and healthcare experience, with travel to local locations. We value compassionate, patient-first professionals who thrive in a collaborative environment.