Patient Experience Navigator

Ascension; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Paid time off

Tuition reimbursement

Counseling services

Parental leave

Job summary

Ascension Saint Thomas Medical Group Clinics in Nashville, TN, is seeking staff for Float Staffing with a Days/PRN schedule. The role focuses on welcoming patients, managing schedules, handling medical record requests, and guiding patients through insurance verifications and billing questions, ensuring a smooth care journey.

The position emphasizes accuracy, clerical support, and a welcoming environment for patients and visitors in a busy clinic setting.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience

Job description

Ascension Saint Thomas Medical Group Clinics in Nashville, TN, is seeking staff for Float Staffing with a Days/PRN schedule. The role focuses on welcoming patients, managing schedules, handling medical record requests, and guiding patients through insurance verifications and billing questions, ensuring a smooth care journey.

The position emphasizes accuracy, clerical support, and a welcoming environment for patients and visitors in a busy clinic setting.