Medical Receptionist (Float) – Front Desk & Patient Concierge

ATHENA TENNESSEE REGIONAL MSO; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Athena Care is seeking a full-time Medical Receptionist Float to support multiple middle Tennessee offices including Nashville, Murfreesboro, Franklin, Hendersonville, and Clarksville. The role covers shifts at other clinics as needed with Nashville or Franklin as home base.

The Medical Receptionist serves as the first point of contact, greeting patients and guiding check-in/out while striving for high patient satisfaction in every interaction.

Qualifications

• High school diploma or equivalent required.
• 1 year healthcare experience preferred.
• Active, unrestricted driver''s license required.
• Must provide ongoing documentation that personal automobile insurance is active in state minimum.

Responsibilities

• Greets patients and assists with check-in/check-out processes.
• Answers calls or forms from patients and responds professionally.
• Provide superior customer service to patients and agencies.
• Routinely travels to other clinics to cover absences or planned days off.
• Complies with policies and regulatory requirements (HIPAA, OSHA, CLIA, etc).
• Identifies and resolves patient needs to ensure quality service.
• Follow contact center protocol for inquiries.
• Participates in outreach activities as needed.
• Completes administrative tasks to keep the office organized and presentable.
• Communicates updates to supervisors and peers on tasks.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

Job description

Athena Care is seeking a full-time Medical Receptionist Float to support multiple middle Tennessee offices including Nashville, Murfreesboro, Franklin, Hendersonville, and Clarksville. The role covers shifts at other clinics as needed with Nashville or Franklin as home base.

The Medical Receptionist serves as the first point of contact, greeting patients and guiding check-in/out while striving for high patient satisfaction in every interaction.