PATIENT ACCESS NAVIGATOR II

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Cooper University Health Care in South Jersey is seeking Patient Navigators to act as a single, centralized access point for physician and radiology services across multiple disciplines. The role emphasizes fast-paced multitasking, strong communication, and a professional demeanor.

Ideal candidates have 1–2 years in customer service or scheduling, preferably within healthcare, with knowledge of central scheduling, medical terminology, insurance verification, and hospital/physician office

Qualifications

• 1–2 years of direct experience in a Customer Service, Contact Center or scheduling environment, preferably healthcare.
• Experience in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred.

Responsibilities

• Delivers an exceptional experience to patients and physicians by facilitating access through Cooper’s Access Center.
• Provides support to Access Center management related to escalations, patient complaints, onboarding, and training.

Skills

Customer service

Multi-tasking

Communication

Professional demeanor

Education

High School diploma or equivalent

Job description

About Us

Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively, and consistently display a professional demeanor.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.

Experience Required

• 1 – 2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office

Education Requirements

High School diploma or equivalent required.