Patient Experience & Medical Office Coordinator

Munsonhealthcare1; Grayling (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Munson Healthcare is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and families, ensuring a warm, efficient experience. You will verify patient and insurance details, enter information into the registration system, and coordinate appointments including referrals and tests.

The role requires a high school diploma or GED, and typically 2+ years in a medical office setting; strong typing and multi-system proficiency are essential.

Qualifications

• High school diploma or GED required.
• Two years' experience in medical practice as a receptionist or similar role.
• Proficient in typing and using Windows and multiple computer systems.

Responsibilities

• Be the first point of contact for patients and families.
• Verify and obtain patient and insurance information for the registration system.
• Schedule patient appointments, including follow-ups and referrals.
• Greet patients professionally in person and over the phone and set the visit tone.

Skills

Customer service

Typing

Communication

Multitasking

Education

High school diploma or GED

Associate degree preferred

Tools

Windows OS

Registration systems

Job description

Munson Healthcare is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and families, ensuring a warm, efficient experience. You will verify patient and insurance details, enter information into the registration system, and coordinate appointments including referrals and tests.

The role requires a high school diploma or GED, and typically 2+ years in a medical office setting; strong typing and multi-system proficiency are essential.