Patient Experience & Medical Office Coordinator

ATHENA TENNESSEE REGIONAL MSO; Franklin (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Athena Care is seeking a Medical Receptionist/Office Coordinator for our Franklin clinic. Core duties include greeting patients, managing check-in/out, and coordinating front office tasks to ensure a smooth patient experience.

The role requires excellent customer service, punctuality, and ability to handle multiple office processes while maintaining HIPAA compliance and accuracy in records.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-year healthcare experience preferred.

Responsibilities

• Greets incoming patients and assists with check-in process.
• Manage provider schedules – including scheduling and rescheduling of appointments.
• Collect copay/balance at check-in; call to collect telehealth copays/balances after the appointment.
• Ensures completion of intake process and proper charting of IDs/INS cards.
• Provide superior customer service to all individuals and agencies involved through all modes of contact.
• Maintains patient confidentiality and complies with HIPAA and other regulatory requirements.
• Identifies and resolves client needs and issues to ensure quality patient service.
• Complete administrative tasks to keep the office organized and presentable.
• Communicate updates to supervisors and peers about current and completed tasks.

Skills

Verbal communication

Phone Skills

Listening

Data entry skills

People skills

Informing

Customer focus

Customer Service

Attention to detail

Professionalism

Multi- tasking

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Athena Care is seeking a Medical Receptionist/Office Coordinator for our Franklin clinic. Core duties include greeting patients, managing check-in/out, and coordinating front office tasks to ensure a smooth patient experience.

The role requires excellent customer service, punctuality, and ability to handle multiple office processes while maintaining HIPAA compliance and accuracy in records.