Patient Experience Manager: Food & Dining Services

Sodexo Group; Bridgeport, Northern (CT, KY); Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Sodexo Group is seeking a Patient Experience Manager 1 at Bridgeport Hospital in Bridgeport, CT. This role directs patient experience for Food and Environmental Services, driving improvements through patient rounding and mentoring staff.

The position focuses on patient-centered care, collaboration with clinical teams, and leading service-excellence initiatives across main and Milford campuses.

Qualifications

• Experience improving patient satisfaction in healthcare.
• Experience rounding with patients, families, and clinical staff.
• Knowledge of food service operations and patient dining standards.
• Understanding of food safety, sanitation, and safe work practices.
• Experience coaching and overseeing hourly staff in patient services.
• Commitment to safety, accountability, and continuous improvement.

Responsibilities

• Lead initiatives to enhance patient-centered care and service excellence by rounding with patients and gathering feedback.
• Partner with nursing, clinical teams, and support services to ensure consistent service practices and coach staff through audits and training.
• Analyze patient satisfaction trends and implement action plans to drive quality and service improvements.

Skills

Patient experience improvements

Patient rounding with patients and fam

Food service operations knowledge

Food safety knowledge

Coaching hourly staff

Education

Associate degree or equivalent experience

Job description

Sodexo Group is seeking a Patient Experience Manager 1 at Bridgeport Hospital in Bridgeport, CT. This role directs patient experience for Food and Environmental Services, driving improvements through patient rounding and mentoring staff.

The position focuses on patient-centered care, collaboration with clinical teams, and leading service-excellence initiatives across main and Milford campuses.