Patient Experience Leader, Healthcare Operations

Crothall Healthcare; Torrington (CT); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental LeavePersonal Leave

Job summary

Crothall Healthcare is seeking a Patient Experience Manager to coordinate and direct patient experience activities across CT locations, including Bridgeport and Torrington. You will monitor satisfaction metrics, ensure compliance with policies, and support account retention while aligning with financial goals and growth plans.

The role requires strong coaching, organizational skills, and experience in customer service training within a hospitality/healthcare context.

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training

Responsibilities

• Tracks client satisfaction metrics and reporting.
• Maintains client satisfaction to ensure account retention.
• Assists in developing and monitoring patient satisfaction action plans.
• Participates in committees and supports regulatory compliance.
• Provides training and development plans for patient satisfaction success.

Skills

Customer service training

Coaching

Organizational skills

Education

HS diploma/GED

Bachelors degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare is seeking a Patient Experience Manager to coordinate and direct patient experience activities across CT locations, including Bridgeport and Torrington. You will monitor satisfaction metrics, ensure compliance with policies, and support account retention while aligning with financial goals and growth plans.

The role requires strong coaching, organizational skills, and experience in customer service training within a hospitality/healthcare context.