Patient Experience Leader

Sodexo; Red Bank (NJ); On-site; USD 89,000 - 116,000; Full time

Job summary

Sodexo seeks an experienced Patient Experience Manager 2 to lead patient-centered initiatives at Hackensack Meridian Health facilities in Red Bank and Brick, NJ. You will round with patients, analyze satisfaction data, and drive improvements across nursing, clinical teams, and service lines.

The role emphasizes collaboration, staff coaching, and safety culture, with responsibilities including audits and service excellence leadership in a large healthcare network.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of related experience in patient experience or healthcare.
• Experience driving patient experience or customer service improvements in a large, complex healthcare environment.

Responsibilities

• Lead initiatives that advance patient-centered care, service excellence, and continuous quality improvement.
• Round with patients to gather experience data and collaborate with nursing, clinical teams, and service line leaders.
• Monitor key performance metrics, conduct staff audits, and provide coaching to foster safety and exceptional care.
• Analyze patient satisfaction trends and drive measurable improvements.

Skills

Patient experience

Customer service improvements

Data analysis

Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Survey tools

Feedback systems

Job description

Sodexo seeks an experienced Patient Experience Manager 2 to lead patient-centered initiatives at Hackensack Meridian Health facilities in Red Bank and Brick, NJ. You will round with patients, analyze satisfaction data, and drive improvements across nursing, clinical teams, and service lines.

The role emphasizes collaboration, staff coaching, and safety culture, with responsibilities including audits and service excellence leadership in a large healthcare network.