Patient Experience Liaison & Unit Support

Carle Health; Peoria (IL); Presencial; USD 25.000 - 40.000; Jornada completa

Descripción de la vacante

Carle Health in Peoria, IL is seeking a Customer Service Liaison to support nursing unit operations and enhance the patient and family experience. The role partners with the Nurse Manager to coordinate unit projects and deliver high-quality service while managing front-desk and clerical tasks on the unit.

The successful candidate will bring inpatient hospital experience, BLS certification within 30 days, and strong communication skills to greet visitors, respond to calls, and assist staff with

Formación

• Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Work Experience: Inpatient hospital

Responsabilidades

• Maintains current knowledge of relevant protocols and procedures regarding the patient experience.
• Prioritizes and organizes own work based on collaboration with unit leadership team as well as established hospital guidelines, policies and protocols.
• Effectively validates and coaches staff to meet customer service and quality initiatives.
• Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events.
• Utilizes information generated from both computerized and paper systems to analyze trends and develop coordinating interventions and corrective action plans.
• Exhibits empathy to patients and their families by focusing on patients experience, enabling a meaningful relationship that promotes honest patient feedback.
• Greets visitors, physicians, patients, and staff in a friendly manner.
• Answers telephone timely, professionally, identifying unit, name, and title
• Uses and is able to trouble-shoot fax machines, printers, and other technology used on nursing unit
• Unit Secretary and administrative duties as delegated by the Nurse Manager.

Conocimientos

BLS Certification

Descripción del empleo

Carle Health in Peoria, IL is seeking a Customer Service Liaison to support nursing unit operations and enhance the patient and family experience. The role partners with the Nurse Manager to coordinate unit projects and deliver high-quality service while managing front-desk and clerical tasks on the unit.

The successful candidate will bring inpatient hospital experience, BLS certification within 30 days, and strong communication skills to greet visitors, respond to calls, and assist staff with