Unit Assistant & Patient Experience Liaison

Carle; Peoria (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health in Peoria, IL is seeking a Customer Service Liaison to support the nursing unit and promote an outstanding patient experience. You will coordinate projects with the Nurse Manager, greet visitors, answer calls, and assist with Unit Secretary duties to keep the unit running smoothly.

Around-the-clock collaboration with unit leadership and adherence to hospital guidelines will be essential, with empathy and effective communication at the core of daily interactions.

Qualifications

• BLS within 30 days - American Heart Association (AHA).
• Experience in inpatient hospital setting.

Responsibilities

• Maintains current knowledge of patient experience protocols and procedures.
• Prioritizes and organizes work with unit leadership and hospital guidelines.
• Coaches staff to meet customer service and quality initiatives.
• Solves complex problems related to unit operations and customer service events.
• Analyzes data from computerized and paper systems to identify trends and coordinate actions.
• Demonstrates empathy to patients and families to enhance patient experience.
• Greets visitors, physicians, patients, and staff courteously.
• Answers calls promptly with clear identification of unit, name, and title.
• Troubleshoots fax machines, printers, and other unit technology.
• Performs Unit Secretary and administrative duties as delegated by the Nurse Manager.

Skills

Customer service

Communication

Empathy

Problem solving

Tools

Fax machines

Printers

Job description

Carle Health in Peoria, IL is seeking a Customer Service Liaison to support the nursing unit and promote an outstanding patient experience. You will coordinate projects with the Nurse Manager, greet visitors, answer calls, and assist with Unit Secretary duties to keep the unit running smoothly.

Around-the-clock collaboration with unit leadership and adherence to hospital guidelines will be essential, with empathy and effective communication at the core of daily interactions.