Patient Experience Liaison – EVS/Housekeeping

HHS Environmental Services, LLC (USA); Warren (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Safety Incentive Program

Job summary

HHS Environmental Services, LLC (USA) is seeking a friendly EVS team member at Bon Secours St Joseph Warren Hospital in Warren, OH. The role supports the patient satisfaction program, liaises between EVS and nursing, and drives service excellence for all patients.

The ideal candidate is 18+, with strong communication, teamwork, and attention to detail, and is neatly groomed in uniform. Benefits include competitive wages and growth opportunities.

Qualifications

• Must be at least 18 years old.
• Effective written and verbal communication required.
• Organized with an eye for detail and good personal hygiene.

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide department leadership with weekly reports and detailed reviews.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET).
• Collaborate with the guest services department to align actions for patient satisfaction.
• Assist team members and management to help the department operate efficiently.

Skills

Teamwork

Communication

Attention to detail

Professionalism

Hygiene/appearance

Education

GED or High School Diploma

Job description

HHS Environmental Services, LLC (USA) is seeking a friendly EVS team member at Bon Secours St Joseph Warren Hospital in Warren, OH. The role supports the patient satisfaction program, liaises between EVS and nursing, and drives service excellence for all patients.

The ideal candidate is 18+, with strong communication, teamwork, and attention to detail, and is neatly groomed in uniform. Benefits include competitive wages and growth opportunities.