Patient Experience Leader - Service Excellence & Improvement

SupportFinity™; New Mexico; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401(k) Retirement Plan

Opportunities for Career Growth

Job summary

SupportFinity™ is looking for a Patient Experience Manager to enhance patient perceptions of care and service reliability. You will lead facility-wide initiatives, partnering with leadership and teams to improve communication and service behaviors.

The role demands a Bachelor's degree and experience in patient service. The right candidate will utilize data analysis tools to monitor performance and implement improvements to ensure top-notch patient satisfaction and operational efficiency.

Qualifications

• Bachelor's Degree or 4+ years of relevant experience required.
• 2-4 years of experience in a closely related field preferred.
• Current licensure in a clinical discipline required.

Responsibilities

• Leads standardized patient experience practices and performance expectations.
• Partners with leadership to enhance communication and service behaviors.
• Coaches team members on patient-centered behaviors.

Skills

Leadership

Communication

Organizational skills

Collaboration

Problem-solving

Data analysis

Education

Bachelor's Degree in relevant field

Master's Degree preferred

Tools

Google platforms

Microsoft platforms

Job description

SupportFinity™ is looking for a Patient Experience Manager to enhance patient perceptions of care and service reliability. You will lead facility-wide initiatives, partnering with leadership and teams to improve communication and service behaviors.

The role demands a Bachelor's degree and experience in patient service. The right candidate will utilize data analysis tools to monitor performance and implement improvements to ensure top-notch patient satisfaction and operational efficiency.