Patient Experience Leader — Hybrid Role

Sanitas; Orlando (FL); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Sanitas is seeking a Patient Experience Supervisor to lead initiatives that improve patient and caregiver experiences across our Central Florida centers. The role focuses on safety, satisfaction, and loyalty while driving service excellence and adherence to policies.

The candidate will coach staff, develop performance metrics, and partner with operations to ensure robust processes for monitoring and improving care quality. Weekend availability and travel are required.

Formación

• Relevant degree required.
• 2+ years’ experience in customer service or coaching.
• Advanced experience with Microsoft Word, Excel, PowerPoint, and Power BI.

Responsabilidades

• Lead the development of a patient experience cross-functional team responsible for strategy implementation.
• Manage the implementation of the customer experience improvement plan.
• Lead, implement and monitor effectiveness of patient experience and quality projects and processes.
• Develop quality monitoring activities, metrics, and reporting.
• Work with operations to ensure robust quality monitoring processes.
• Perform quality assurance visits and provide actionable feedback with monitoring in place.

Conocimientos

Customer service

Coaching

Interpersonal communication

Team leadership

Problem-solving

Educación

Relevant degree

Herramientas

Microsoft Word

Excel

PowerPoint

Power BI

Descripción del empleo

Sanitas is seeking a Patient Experience Supervisor to lead initiatives that improve patient and caregiver experiences across our Central Florida centers. The role focuses on safety, satisfaction, and loyalty while driving service excellence and adherence to policies.

The candidate will coach staff, develop performance metrics, and partner with operations to ensure robust processes for monitoring and improving care quality. Weekend availability and travel are required.