Patient Experience Lead – Home Health & Hospice (SF)

Health Link; San Francisco (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate

Stable healthcare organization

Structured leadership and support

Growth opportunities

Collaborative environment

Company-issued equipment

Meaningful patient-centered role

Job summary

Health Link Home Health & Hospice in San Francisco is seeking a Patient Experience Coordinator to support patient satisfaction, service recovery, and communications across Bay Area branches from our San Francisco office.

You will collect and address patient concerns, coordinate with clinical teams, and help improve patient experiences through proactive follow-up and documentation. This role emphasizes compassionate, organized, and collaborative patient care.

Qualifications

• Healthcare or patient services experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional, calm and solutions-oriented under pressure.
• Strong follow‑up and documentation skills.
• Ability to coordinate across multiple departments and teams.

Responsibilities

• Conduct patient experience and follow-up calls for all branches.
• Support patient satisfaction and HHCAHPS improvement initiatives.
• Serve as a central point of contact for patient concerns and service recovery.
• Collect and document information regarding patient complaints, concerns, and experience issues.
• Coordinate with clinical, scheduling, intake, and operations teams to resolve concerns timely.
• Escalate urgent or unresolved concerns to branch management appropriately.
• Follow up with patients and families regarding resolutions and ongoing concerns.
• Track trends, complaints, and resolutions accurately.
• Help identify operational, communication, or service barriers affecting patient experience.
• Support improvement initiatives focused on responsiveness and patient satisfaction.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Problem solving

Documentation

Job description

Health Link Home Health & Hospice in San Francisco is seeking a Patient Experience Coordinator to support patient satisfaction, service recovery, and communications across Bay Area branches from our San Francisco office.

You will collect and address patient concerns, coordinate with clinical teams, and help improve patient experiences through proactive follow-up and documentation. This role emphasizes compassionate, organized, and collaborative patient care.