Patient Experience Lead — Front Office Specialist

Socket.dev; Hiawatha (KS); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Hiawatha, KS is seeking a Front Office Specialist to be the first point of contact, delivering a world class Total Patient Experience and managing the administrative duties that ensure a smooth check-in/out process for patients.

The role requires strong customer service, basic office software skills, and flexibility with hours; it is a full-time position with a comprehensive benefits package, including PTO, holidays, and maternity leave.

Qualifications

• Minimum requirement is high school diploma or GED.
• Prior medical office or ophthalmology/optometry experience preferred.
• Strong communication and professional demeanor required.

Responsibilities

• Greet and assist patients, guiding them through check-in and check-out.
• Answer phones and provide courteous service during every interaction.
• Verify insurance authorizations and collect payments per procedures.
• Maintain patient flow and accurate daily cash reconciliation.
• Uphold HIPAA and office policies; perform general administrative duties.

Skills

Customer service

Professionalism

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in Hiawatha, KS is seeking a Front Office Specialist to be the first point of contact, delivering a world class Total Patient Experience and managing the administrative duties that ensure a smooth check-in/out process for patients.

The role requires strong customer service, basic office software skills, and flexibility with hours; it is a full-time position with a comprehensive benefits package, including PTO, holidays, and maternity leave.