Patient Experience Lead - Front Office & Care Coordinator

RedBalloon; Bend (OR); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Pangea Chiropractic in Bend, Oregon is seeking a Patient Experience Coordinator. This in-person role blends patient experience with front-office duties and administrative support to keep the practice running smoothly and patients engaged from the first call to ongoing visits.

The ideal candidate enjoys helping people, is organized, and takes ownership of tasks. A team-oriented environment with growth opportunities awaits in a fast-paced setting.

Qualifications

• You don't necessarily need chiropractic experience. We can teach the right person our systems.
• What is much harder to teach is attitude, character, communication, and work ethic.

Responsibilities

• Welcoming patients and creating an exceptional experience every time they enter the office
• Answering phones and communicating with current and prospective patients
• Scheduling appointments and helping manage patient flow
• Helping new patients navigate their first visits to Pangea
• Collecting payments and assisting with patient accounts
• Communicating clearly and professionally about scheduling, financial policies, and office procedures
• Supporting billing, administrative, and back-office responsibilities
• Maintaining accurate patient information and documentation
• Following up with patients when needed
• Helping identify and solve problems before they become bigger problems
• Supporting doctors and other team members throughout the day
• Helping maintain an organized, clean, professional, and welcoming environment
• Learning and following Pangea's systems, procedures, and standards
• Contributing wherever needed to help the team and our patients succeed

Skills

People skills

Communication

Organized

Job description

Pangea Chiropractic in Bend, Oregon is seeking a Patient Experience Coordinator. This in-person role blends patient experience with front-office duties and administrative support to keep the practice running smoothly and patients engaged from the first call to ongoing visits.

The ideal candidate enjoys helping people, is organized, and takes ownership of tasks. A team-oriented environment with growth opportunities awaits in a fast-paced setting.