Patient Experience Lead - Front Desk & Growth

AlignLife Chiropractic & Natural Health Center; Ocala (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

AlignLife Chiropractic & Natural Health Center in Ocala and The Villages, FL seeks an experienced Chiropractic Assistant – Front Desk to drive patient experience and practice growth. You’ll welcome patients, manage scheduling, and support onboarding to keep visits moving smoothly.

You’ll thrive in a fast-paced, people-focused environment, coordinating phones, basic reporting, and daily front-desk operations while collaborating with doctors and the care team to improve retention and efficiency.

Qualifications

• High school diploma or GED; Medical Assistant background preferred.
• 1+ years in a similar patient-facing or front-desk healthcare environment preferred.
• People-first, growth-oriented mindset and enthusiasm for helping patients and the practice thrive.

Responsibilities

• Serve as the welcoming face of the practice, creating an experience that builds trust, loyalty, and word-of-mouth referrals
• Manage daily front-desk operations of a busy chiropractic practice: scheduling, answering phones, patient therapies, and completing new patient packets
• Own patient scheduling and reactivation — keeping the calendar full, following up with patients, and helping minimize no-shows and drop-offs
• Support new patient onboarding and help patients understand and stay committed to their care plans
• Track and report on daily and weekly metrics that measure patient flow, retention, and practice performance
• Partner with the doctors and care team to identify opportunities to improve patient experience, conversion, and office efficiency
• Contribute to a positive, growth-minded culture that reflects the AlignLife mission

Skills

Front desk experience

Healthcare experience

Scheduling systems

Customer service

Communication skills

Multi-tasking

Education

High school diploma or GED

Medical Assistant background

Tools

Scheduling software

Phone systems

Reporting tools

Job description

AlignLife Chiropractic & Natural Health Center in Ocala and The Villages, FL seeks an experienced Chiropractic Assistant – Front Desk to drive patient experience and practice growth. You’ll welcome patients, manage scheduling, and support onboarding to keep visits moving smoothly.

You’ll thrive in a fast-paced, people-focused environment, coordinating phones, basic reporting, and daily front-desk operations while collaborating with doctors and the care team to improve retention and efficiency.