Patient Access Specialist — Care-Driven Front Desk Role

Riverside Health; Newport News (VA); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, Virginia is seeking a Patient Access Representative to register all patient types and support the Revenue Cycle with accurate data entry and service excellence. The role emphasizes patient identification accuracy, confidentiality of PHI, and handling daily registrations and related inquiries.

The position requires a High School Diploma or GED with 1 year of billing/customer service/patient registration experience preferred.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• Certified Healthcare Access Associate (CHAA) within 1 year preferred.

Responsibilities

• Register patients into the software system with a high level of customer service.
• Ensure all demographic and financial data are obtained and documented in the system.
• Maintain patient safety through correct patient identification practices and protect PHI confidentiality.
• Handle patient inquiries related to registration and explain processes.
• Process payments and Time of Service collections as applicable.
• Comply with EMTALA rules when registering patients through the ED and Obstetrics.
• Complete forms and collect documents based on registration type.

Skills

Customer service

Data entry

Attention to detail

PHI confidentiality

Education

High School Diploma/GED

Job description

Riverside Health in Newport News, Virginia is seeking a Patient Access Representative to register all patient types and support the Revenue Cycle with accurate data entry and service excellence. The role emphasizes patient identification accuracy, confidentiality of PHI, and handling daily registrations and related inquiries.

The position requires a High School Diploma or GED with 1 year of billing/customer service/patient registration experience preferred.