Patient Experience Lead – Front Desk & Clinic Ops

Aligned Modern Health; Mount Prospect (IL); On-site; USD 39,000 - 45,000; Full time

Job summary

Aligned Modern Health is seeking a Front Desk Associate/Clinic Manager for our Mount Prospect clinic. The role offers a salary between $39,000 and $45,000 per year, plus annual bonus potential, with a schedule of Tue–Thu 12:00pm–8:00pm and Fri–Sat 8:00am–3:00pm.

The position focuses on delivering an outstanding patient experience, coordinating between patients, providers, and the support team, and contributing to a collaborative, patient-first culture.

Qualifications

• Patient-first attitude and ability to provide 5-star service.
• Collaborate with others and manage multiple responsibilities in a fast-paced environment.
• Energetic, outgoing personality with a desire to help people; prior experience in sales, hospitality, or events is a plus.
• Passionate about health and wellness.
• High School diploma required.
• Flexibility for a non-traditional schedule including some holidays, early-morning, evening, and weekend availability.
• Ability to lift up to 20 pounds; sit, stand, stoop, walk, stretch, reach frequently.

Responsibilities

• Drive the best patient experience possible in a clean, friendly, and inviting atmosphere.
• Act as a support partner and liaison between the patient, provider, and support team (scheduling, billing, etc.).
• Positively contribute to the patient first, team-based culture at AMH.
• Consistently achieve scheduling success with our patients.

Skills

Customer service

Team collaboration

Multitasking

Sales experience

Education

High School degree

Job description

Aligned Modern Health is seeking a Front Desk Associate/Clinic Manager for our Mount Prospect clinic. The role offers a salary between $39,000 and $45,000 per year, plus annual bonus potential, with a schedule of Tue–Thu 12:00pm–8:00pm and Fri–Sat 8:00am–3:00pm.

The position focuses on delivering an outstanding patient experience, coordinating between patients, providers, and the support team, and contributing to a collaborative, patient-first culture.