Healthcare Front Desk Lead - Patient Access & Operations

Clarity Clinic; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Full Time Salaried Compensation

Health, dental, vision, EAP

Monthly Wellness Reimbursement

401k match

Opportunities for growth

15 days PTO / 5 sick days

Job summary

Clarity Clinic in Chicago is seeking a Front Desk Manager to oversee the administrative and operational aspects of the private practice. You will manage daily scheduling, staff coordination, and ensure smooth patient access and billing processes.

The role requires strong organization, excellent communication, and healthcare experience. We offer full-time salaried compensation and a comprehensive benefits package, with growth opportunities and PTO.

Qualifications

• Strong organizational skills and ability to manage complex schedules.
• Excellent written and verbal communication; patient-centered approach.
• 1+ year healthcare front desk or administrative experience preferred.
• Proficiency with Microsoft Office and basic EHR exposure preferred.

Responsibilities

• Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage.
• Proactively manage coverage risks and escalate staffing gaps with options.
• Oversee POS reconciliation, deposits, and cash handling accuracy.
• Lead PCC coaching, trainings, and weekly huddles.
• Onboard and train new PCCs and manage payroll timecard exceptions.
• Ensure safety, compliance, and high-quality patient experience.
• Support billing, insurance verification, and patient access processes.

Skills

Strong organizational skills

Excellent written and verbal comms

Compassionate, patient-centered

Critical thinking & problem solving

Healthcare environment experience

Microsoft Office proficiency

Customer service in medical setting

Flexibility to work at multiple office

Job description

Clarity Clinic in Chicago is seeking a Front Desk Manager to oversee the administrative and operational aspects of the private practice. You will manage daily scheduling, staff coordination, and ensure smooth patient access and billing processes.

The role requires strong organization, excellent communication, and healthcare experience. We offer full-time salaried compensation and a comprehensive benefits package, with growth opportunities and PTO.