Patient Experience Innovation & Improvement Lead

University of Chicago Medicine; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

The University of Chicago Medicine in Chicago's Hyde Park campus invites you to join as Experience Improvement and Innovation Program Manager for the Patient Experience department. This on-site role supports patient-centered transformation across the UCM health system.

You will lead planning, coaching, data insights, and stakeholder alignment to drive continuous improvement and embed patient voices in daily operations.

Qualifications

• Bachelor's degree required.
• 5+ years in project management and/or change management.
• In-depth knowledge of health systems.
• Strong facilitation, presentation and communication skills.
• Ability to influence and lead across multiple initiatives.

Responsibilities

• Plan and manage improvement initiatives across care areas.
• Coach leaders and staff to embed patient experience best practices.
• Analyze data and communicate insights to drive action.
• Capture patient voices and integrate them into enterprise-wide improvements.

Skills

Project management

Change management

Communication

Facilitation

Stakeholder engagement

Time management

Organizational skills

Leadership

Education

Bachelor's degree

Job description

The University of Chicago Medicine in Chicago's Hyde Park campus invites you to join as Experience Improvement and Innovation Program Manager for the Patient Experience department. This on-site role supports patient-centered transformation across the UCM health system.

You will lead planning, coaching, data insights, and stakeholder alignment to drive continuous improvement and embed patient voices in daily operations.