Patient Experience Host

HCA Healthcare, Inc.; McKinney (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Tuition assistance

Paid time off

Job summary

Medical City McKinney, part of HCA Healthcare, is seeking a Patient Support Ambassador to join our team. You will deliver trays to patients, explain FANS procedures, and assist with guest services while coordinating with nurses and dietitians.

You will help resolve concerns, follow safety and infection control policies, and train new Hosts/Hostesses on AM/PM duties. Eligible for comprehensive benefits and opportunities within the HCA network.

Qualifications

• Minimum of 2 years customer service experience in a restaurant, hotel, hospital or concierge/guest services preferred
• Food Handlers Permit must be obtained within 30 days of employment start date

Responsibilities

• Provide timely tray delivery service to all assigned patients on their units
• Explain FANS procedures to new patients
• Actively resolve customer and/or guest concerns in a timely manner
• Follow established safety, HACCP, and infection control policies and procedures
• Communicate with members of the healthcare team, including nurses and dietitians
• Effectively train new Hosts/Hostesses on relevant AM and PM duties
• Perform other duties as assigned

Skills

Customer service

Communication

Training others

Guest services

Job description

Medical City McKinney, part of HCA Healthcare, is seeking a Patient Support Ambassador to join our team. You will deliver trays to patients, explain FANS procedures, and assist with guest services while coordinating with nurses and dietitians.

You will help resolve concerns, follow safety and infection control policies, and train new Hosts/Hostesses on AM/PM duties. Eligible for comprehensive benefits and opportunities within the HCA network.