Patient Support Ambassador

HCA Healthcare, Inc.; McKinney (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Tuition assistance

Paid time off

Job summary

Medical City McKinney, part of HCA Healthcare, is seeking a Patient Support Ambassador to join our team. You will deliver trays to patients, explain FANS procedures, and assist with guest services while coordinating with nurses and dietitians.

You will help resolve concerns, follow safety and infection control policies, and train new Hosts/Hostesses on AM/PM duties. Eligible for comprehensive benefits and opportunities within the HCA network.

Qualifications

• Minimum of 2 years customer service experience in a restaurant, hotel, hospital or concierge/guest services preferred
• Food Handlers Permit must be obtained within 30 days of employment start date

Responsibilities

• Provide timely tray delivery service to all assigned patients on their units
• Explain FANS procedures to new patients
• Actively resolve customer and/or guest concerns in a timely manner
• Follow established safety, HACCP, and infection control policies and procedures
• Communicate with members of the healthcare team, including nurses and dietitians
• Effectively train new Hosts/Hostesses on relevant AM and PM duties
• Perform other duties as assigned

Skills

Customer service

Communication

Training others

Guest services

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Support Ambassador with Medical City McKinney you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

• Provide timely tray delivery service to all assigned patients on their units
• Explain FANS procedures to new patients
• Actively resolve customer and/or guest concerns in a timely manner
• Follow established safety, HACCP, and infection control policies and procedures
• Communicate with members of the healthcare team, including nurses and dietitians
• Effectively train new Hosts/Hostesses on relevant AM and PM duties
• Perform other duties as assigned

What qualifications you will need:

• Minimum of 2 years customer service experience in a restaurant, hotel, hospital or concierge/guest services preferred
• Food Handlers Permit must be obtained within 30 days of employment start date

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Medical City McKinney opened its doors more than 90 years ago. We are a 285+ bed acute care hospital. We serve the residents of McKinney and northern Collin County. Our main campus is a Level III Trauma Center. We provide emergency services at our main campus and at Medical City ER Stonebridge. We have cardiovascular and neurological services. We offer general surgery, orthopedics and women's services. Additionally, a Level II neonatal intensive care unit and behavioral health services. Medical City McKinney is a Primary Stroke Center. We are also a stroke rehabilitation center. We are certified by The Joint Commission for total hip and total knee replacement. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

There is so much good to do in the world and so many different ways to do it.- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.